mums soaps’ Terms & Condition Policy is a contractual relationship between you the customer and mums soaps. As a consumer, your have certain statutory rights regarding the sale of products from mums soaps. These conditions apply to the sale of our handmade soaps/skin care products sold by mums soaps. The contract between mums soaps begins once an order has been placed, therefore it is the customer’s responsible for ensuring they are happy with choice before proceeding with their purchase.
Order Method
Our handmade soaps/skincare products can be ordered from our online store at @ mumssoaps.com website
We try our best to process and dispatch orders within 48hrs working days of receiving your order, but during busy times it may take longer. Unfortunately, we are unable amend or add items to paid order (s).
Method Of Payment
mums soaps uses PayPal’s industry-leading system to process payments. You don’t need a PayPal account to pay this way but can pay using a PayPal invoice.
On check out you will be transferred to PayPal secure server before completing any care details. The system works just like any other merchant payment system. Simply enter your credit/debit card details and submit your payment (s).
Delivery
Our deliveries are carried out by Royal Mail or courier service depending on weight.
Returns
Please note: by placing your order with us you have reached an understanding of our Returns & Cancellation Policy. The contract between you the customer, and mums soaps is a reciprocal relationship that begin once you have place your order with us. We understand errors can be made when placing your order so it is important you contact us immediately so that we can support you in correcting the error.
- if the product(s) is deemed unsatisfactory you it must be returned in its original packaging by the person who first made the purchase. The customer will be responsible for the cost of return postage. Once a resolution has been agreed upon, we will gladly replace the item or offer a full refund.
- Returns will be processed with 7 working days ( excluding weekends and bank holidays) once we have received returned package.
- Refunds will be issued to the payment method you used to place your original order. This will take roughly 7 working days depending on your payment method issuer.
- To return a product, please contact our Customer Service Care via email at info@mumssoaps.com for instructions on how to handle the return. Your Statutory Rights are not affected.
In the unlikely event you receive an incomplete, damaged or incorrect order, you must notify us within 24hrs of receipt so we can resolve the problem as speedily as possible or offer compensation for the inconvenience.
In the event of damage, you must retain all original packaging as we may ask for photos in order to submit a claim to our carrier
Cancellation
Cancellation must be made within 1 working day of ordering
Refunds
Refunds for cancelled orders will be made within 14 days of cancellation. In the event of an order being cancelled after dispatch the customer will incur a surcharge of 15% of the total order of £10 whichever is greatest towards administrative cost.
Customer Satisfaction
The advantage of being a small business, is that we are committed to the personal touch, which is why our products are produced in small batches to ensure consistency of quality. Quality checks are carried out prior to packaging and dispatch. Naturally in any small business there are times when things don’t always go as planned, be assured that we are here to support to make your life much easier. We provide customer service Care to answer any questions you may have or to support you in making the right decision about your skincare needs.
Price Policy
While we a mums soaps try to maintain the lowest possible prices at all times, it occasionally becomes necessary to raise our prices due to rising manufacturing cost. We will endeavour to inform you should this becomes necessary
Disclaimer
mums soaps accepts no responsibility for the mishandling or misuse of any of our products for the purpose for which it is intended.. It is the customer’s responsibility to weigh up the product’s compatibility with their skincare needs before proceeding with their purchase.