Terms & Conditions

Notification Provision
We reserve the right to change aspects of our terms and conditions to reflect those
changes. Your continued use of the site will signify your acceptance of these
changes. Any changes will be made on our home page and other key pages on our
site. If there are any changes in how we use our site customers’ Personal details,
notification will be made by email to those customers affected by the change. Any
changes to our privacy policy will be posted on our site 30 days prior to these
changes taking place. You are therefore advised to review this statement on a
regular basis.

Payment Policy
Our method of payment is through PayPal secure system on orders placed on our
website.

Placing your Order
You can place your order on our secure website mumssoaps.com. When you have
placed your order, the system will do the rest. Other options available are by
telephone or email at info@mumssoaps.com.

Shipping Policies
We make every effort to dispatched orders within 48hrs. However, dispatch may
take longer during our busy period.

Return Policy
Due to health & hygiene we are unable to accept items that have been opened. Our
products are made from natural ingredients and cannot be resold for this purposes.
This is in addition to your statutory rights.

Lost Item
If an order is lost or damaged during transit the total cost of the item, including
shipping, will be refunded to the buyer.

Damaged Item
If an item is damaged during transit, you must notify us within 3 working days of
delivery. Original packaging must retain and we may ask for photos in order to
submit a claim to our carrier. Simply contact us and follow the simple instruction on
how to return your order. You will receive a Reason for Return form via email.
Complete the form and include this with your return.

Take the parcel to any post office and ask for proof of return receipt.
Returns will be processed with 24 hours ( excluding weekends and bank holidays)
once we have received return package.

Refunds
Refunds will be issued to the payment method you used to place your original order.
This will takes roughly 5 working days depending on your payment method issuer.

Exchanges
If you prefer an exchange rather than a refund, please let us know by emailing
mumssoaps at infomumssoaps@gmail.com.

Unsatisfied with order
If an item is unsatisfactory, a written explanation is needed before the item (s) may
be considered for a refund. The buyer must take into account the description of the
item may not match due to variation in each batch. Customers are therefore
responsible for ensuring they are happy with their choice before proceeding with
purchase. If the item matches our description and you are unsatisfied with your
purchase, a replacement may be granted on a case-by-case basis. Please contact
us explaining the problem and request a return form.

Product Description
Please be aware product, description will alter as each new batch of soaps are
made.

Cancellation Notice
An item may be cancelled up until payment has been processed. However,
cancellation must be made within 1 working day of ordering.
We will endeavor to refunds cancelled orders within 30 days of cancellation
(excluding weekends and bank holidays). Any orders cancelled after dispatch will
incur a restocking surcharge of 15% of the total order or £10, whichever is greater,
towards administrative costs. The customer will be responsible for the cost of return
postage. Once we have received the item a refund will be made subject to the
above. This does not affect your statutory rights. By placing your order with us you
have agreed to our Return & Cancellation Policy.

Privacy Policy and Data Protection
We may use your name and address to contact you from time to time with offers of
products and services. If you do not want to be contacted in this way please let us
know. We will not pass on your details to other third parties or organizations.
Pricing Policy

We at mums soaps strive to maintain the lowest possible prices at all times.
However, it may occasionally become necessary for us to raise our prices without
notice in line with rising cost of raw ingredients. We will endeavor to inform you of
this should it becomes necessary.
Complaint Procedure

Mumssoaps aim to provide the service set out in our terms and condition. In the
event of a complaint please contact our customer service (see how to contact us).
Customer Service

Naturally, in any small business, there are times when things don’t always go as
planned.  The feedback you give is valuable to us at mums soaps. This is used to
improve the quality of our goods and services as well as tailoring the product to the
your needs.

Disclaimer
mums soaps is not responsible for any mishandling or misuse of its products after
purchase. By placing your order with us you have agreed to our Terms & Conditions.
Our products are for external use only. Avoid contact with the eyes, mucous
membranes or on broken skin. If irritation occurs discontinue use immediately and
rinse thoroughly with water. Keep out of reach of children.

How to contact us
Call us on: 07940021593
Email us on: info@mumssoaps.com
Visit us on: https://www.facebook.com/mumssoaps/